About the job

Find out about the different roles we are recruiting for in our centres so you can determine which job is right for you.


 
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Non-emergency communicator

About the role

You will be the first point of contact to answer inbound enquiries from those who need Police support for non-urgent matters. You will be extensively trained to accurately identify the specific needs of your caller, document the details and then ensure the appropriate Police response.

About you

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is:

  • A passion and empathy for helping others in need,

  • Great questioning and listening skills to make quick, accurate decisions,

  • Ability to think on your feet; and

  • Resilience and professionalism in the face of adversity.

Taking enquiries through a variety of channels you’ll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.

This role is available in Auckland and Kapiti.


 
 
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Emergency communicator

About the role

You will be the first point of contact to answer inbound enquiries from the public at their time of need. Having been trained to alleviate stress and de-escalate situations, you’ll accurately and calmly identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.

About you

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is:

  • A passion and empathy for helping others in need,

  • Great questioning and listening skills to make quick, accurate decisions,

  • Ability to think on your feet; and

  • Resilience and professionalism in the face of adversity.

Taking enquiries through a variety of channels you’ll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.

This role is available in Auckland, Christchurch, and Wellington


 
 
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File management administrator

About the role

You will be a key link between operations staff, other relevant 3rd parties and the comprehensive Police file management system to ensure everyone has access to the information required to maintain a highly effective and service minded police service.

While you might not be on the front line of policing your work has a direct impact on individuals and communities impacted by crime by:

  • Collecting and collating correspondence from various internal and external sources.

  • Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience.

File Management Support Officers have successfully transitioned into numerous other positions within NZ police, including police officers and police communicators.

About you

Great File Management Support Officers come from many different backgrounds. What they all have in common is:

  • The ability to quickly piece together varied information into a coherent whole picture,

  • An adherence to process with great attention to detail,

  • A sense of urgency, and

  • Resilience and professionalism to deal with sensitive and at times distressing content.

Coming soon: there are no current vacancies for this role, however you can register your interest for our next intake below


 
 
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Customer services adviser (digital)

About the role

Resolve queries and questions from the public using digital channels that align with the evolving ways people communicate today. As a skilled written communicator you’ll ascertain the need of the enquirer and then work with the local Police district, other emergency services, local government and other stakeholders to ensure the right people are aware and equipped to solve their problem.


This role has been created as the first phase in the development of this service. There will be an opportunity to test new systems and processes, analyse current approaches to service and identify opportunities for continuous improvement.

About you

It takes a special person to do this role, and Digital Customer Service Advisors come from many different backgrounds. What they all have in common is:

  • A passion and empathy for helping others in need.

  • Great problem solving skills to make quick, accurate decisions.

  • Enjoy analysing and interpreting key information.

  • Resilience and professionalism in the face of adversity.